The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World Vendor Code_E004 We're going to take on

We're going to take on a whale of a task

Rasa mahu sepak-sepak saja bos yang tidak mahu mendengar penjelasannya

Transformative Insights: Practical and simple advice that can change not only your day but your entire life as a leader

Buku ini disusun dengan bahasa yang mudah dan ilustrasi yang sangat menarik

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World Vendor Code_E004 We're going to take onIn the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: "Would you recommend us to a friend?" By asking customers this question, you identify "detractors," who sully your firm's reputation and readily switch to competitors, and "promoters," who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the