Service Management: Operations, Strategy, Information Technology Subclass_ENGLISH It places the efforts to

It places the efforts to achieve such status in the context of national and international influences

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Service Management: Operations, Strategy, Information Technology Subclass_ENGLISH It places the efforts toThe eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service